ETHICAL ISSUES IN HEALTHCARE.
Review the following case study and address the questions that follow:
Mark was waiting to be seen by his physician in a multispecialty physician’s office practice. As Mark was waiting to see his physician, he observed a woman, most likely in her late seventies, limping into the office. She had a large leg brace that ran from her thigh to the calf of her leg. She struggled to push her husband in a wheelchair into the office. She carefully parked the wheelchair and approached the check-in counter. She apologized for being late for her appointment as she was late getting out of another physicianâ€™s office. The patient was told, â€œYou are late for your appointment. The office has a fifteen-minute late arrival rule. You will have to reschedule your appointment.â€ She apologized for being late and said that she did tell the office staff she would be late.
She was then told, â€œYou can wait, and I will try to squeeze you into the schedule, but I donâ€™t know how long you will have to wait.â€ The lady said, â€œI donâ€™t want to bother anyone. I will reschedule my appointment.â€ She was directed around the corner to another desk to reschedule her appointment. Mark got out of his chair, walked over to the scheduler, and said, â€œI donâ€™t believe this. Her husband is sitting in a wheelchair, and she is having difficulty walking. She can have my appointment, and I can reschedule.â€ The lady suddenly turned to Mark and gave him a big hug. The scheduler asked, â€œWho is your physician?â€ Mark told her, and he was told, â€œI am sorry, but this lady has a different physician.â€ The lady, now a bit teary-eyed, continued to make her appointment.
- Describe the ethical issues involved in this observation.
- Consider and discuss how this event could have had a more pleasant outcome.