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What is a four-diamond service?

What is a four-diamond service?.

Week 2 HR Case Assignment

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· Week 2 HR Case Assignment
Case 1
Homegrown Talent: Mary Barra Rises to GM’s Top Post
Pages 191-196 (Chapter 5)
Read the Case Study entitled, “Homegrown Talent: Mary Barra Rises to GM’s Top Post” on pages 195-196 (Chapter 5). Then, answer all of the questions at the end of the case.
Case 2
Loews Hotels: Training for Four-Diamond Service and More
Pages 274 – 275 (Chapter 7)
Read the Case Study entitled, “Loews Hotels: Training for Four-Diamond Service and More ” on pages 274-275 (Chapter 7). Then, answer all of the questions at the end of the case.

 

I selected the most interesting and applicable cases for the class. Please be sure to back up your answers to both of these cases with facts from the textbook. Please number each of your answers. This is very important so that I understand which questions you are responding to. Remember, it is quality that counts so be brief, thorough, and to the point. Good Luck!

 

Please be sure to back up your answers to both of these cases with facts from the textbook (please use APA format). Your case reports should have a minimum of 1000 words combined (500 words each). Please submit your case reports as Word documents (or both case reports as one Word document). Please number each of your answers, so that I understand which questions you are responding to.
Please make sure to include the other references  in the text

  • attachment

    CaseStudy1HomegrownTalentweek2.docx

What is a four-diamond service?

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