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What metrics or measurement tools could you use to ensure the current customer base is still being supported after the layoff?

What metrics or measurement tools could you use to ensure the current customer base is still being supported after the layoff?.

Change involves moving from one circumstance or situation to another. Since organizations involve many components and systems, the ability to effectively communicate any changes throughout the organization becomes a critical component of employee morale and commitment.

In this scenario, assume you are serving as a Human Resource Manager for a company in Saudi Arabia that has announced that they must lay off 20% of all employees. Discuss how you would advise management about how best to communicate this message. Include the following areas: the specific process they should follow, the format/channels they should use, the components to include in the message.

1/ How can the change pre-layoff and post-layoff be evaluated?

2/ What type of control systems would you employ to ensure a smooth transition?

3/ What metrics or measurement tools could you use to ensure the current customer base is still being supported after the layoff?

4/ Draft a short, one-paragraph message that you believe should be sent to the organization to announce these layoffs.

Directions:

Embed course material concepts, principles, and theories, which require supporting citations along with two scholarly peer-reviewed references in supporting your answer. Keep in mind that these scholarly references can be found in the Saudi Digital Library by conducting an advanced search specific to scholarly references.

What metrics or measurement tools could you use to ensure the current customer base is still being supported after the layoff?

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